سياسية الاسترجاع و الاستبدال

Welcome to the website of HyrboLife Therapeutics Inc.® (“the Company,” “we”). By placing a purchase order or using any of our products, you agree to be bound by the following Return and Replacement Policy. This policy is designed to ensure transparency and protect customer rights in accordance with U.S. and international consumer protection laws.

1. 1. Introduction

HyrboLife Therapeutics Inc.®, registered in the State of Georgia – USA, is committed to maintaining the highest standards of transparency and quality in serving its customers. The Company strives for complete customer satisfaction while adhering to applicable consumer protection regulations in the United States and relevant international laws.

1. 2. General Return Conditions

This policy applies only to products purchased directly from the Company’s official channels or its authorized agents. Return or replacement requests are accepted only for eligible products that have not been opened or used. Certain medical or therapeutic products may not qualify for returns for health and safety reasons.

1. 3. Return Period

A return or replacement request may be submitted within 7 days from the date of purchase, provided that all eligibility conditions stated below are met.

1. 4. Product Eligibility Requirements

To qualify for return or replacement, the product must:

• • • • Be in its original condition, with no damage to the packaging or changes in appearance or scent.
      • Not have more than half of the contents used; the cap and label must remain intact and clearly readable.
      • Be returned in its original packaging along with any included accessories or leaflets.
      • Be accompanied by the original invoice or official proof of purchase issued by an authorized seller.
      • Be shipped using safe methods that prevent exposure to heat or leakage during transit.
      • The Company reserves the right to reject any product that shows signs of improper storage or abnormal use.

1. 5. Return Procedure

To ensure fast processing, please follow these steps:

• • • • Send an official request via email to info@hyrbolife.com explaining the reason for return or replacement, along with the order number.
      • The request will be reviewed by the Customer Service team within 3 to 5 business days.
      • If approved, the customer will receive shipping instructions and the authorized return address.
      • Once the product is received and inspected, the return or replacement will be processed accordingly.

1. 6. Replacement Policy

A replacement may be issued if the customer receives a product that does not match the original order or if a verified manufacturing defect is present. In such cases, a replacement product will be sent at no additional cost to the customer.

1. 7. Damaged or Incorrect Orders

If a product arrives damaged during shipping or does not match the order, the Company will cover all return and replacement costs, including shipping and handling fees.

1. 8. Returns Due to Customer Decision

If the customer decides to return the product without any error on the Company’s part, the request may be accepted provided that the product remains in its original condition. In this case, the customer is responsible for all return and shipping costs.

1. 9. Refund Method

Refunds will be processed using the original payment method or via bank transfer within a maximum of 7 days after the returned product is received and inspected by the Company.

1. 10. Non-Returnable Products

The following items cannot be returned or replaced:

• • • • Products that have been opened or partially used.
      • Expired products or items improperly stored after delivery.
      • Promotional items or free products received as part of an offer.

1. 11. Purchases from Pharmacies or Authorized Agents

If the product was purchased from a pharmacy or authorized agent, the return or replacement request must be submitted directly to the original seller in accordance with their own policies.

1. 12. Legal Liability Limitations

The Company reserves the right to reject any return or replacement request that does not meet the conditions stated in this policy. The Company is not responsible for delays caused by shipping companies or for inaccurate information provided by the customer.

1. 13. Policy Modifications and Notice

The Company may modify this Return & Replacement Policy at any time in response to business needs or legal updates. Any changes will be posted on this page with an updated effective date. Continued use of the website or submission of orders after updates constitutes acceptance of the revised policy.

1. 14. Official Contact

For any inquiries or requests related to returns or replacements, please contact us at: info@hyrbolife.com

1. 15. Final Clause

Submitting a return or replacement request constitutes the customer’s explicit agreement to all terms and conditions outlined in this policy.